Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

We accept returns if you receive the wrong item, a product that doesn't match your order, or if your package arrives damaged. For a wrong item, it must be unused, intact, and in its original packaging. For delivery damage, you must report it within 5 calendar days of delivery, with a photo or video showing damage that affects the product's use or functionality. Once approved, we'll arrange a replacement (shipping covered by us) or a full refund.

Manufacturer defects: These are covered under the manufacturer's warranty. Resolution and timelines are managed by the manufacturer

How to Start a Return

To start a return, contact us at hi@boheems.store. In most cases, due to our dropshipping model, we don't require items to be physically returned — once your request is reviewed and approved, we'll resolve it directly through a replacement or a full refund. In some cases (such as a wrong item), we may ask you to return the product before we process the resolution.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to contact us about your issue, and once approved, we'll arrange a replacement or refund so you can repurchase.

Refunds
 If your refund is approved, you'll be notified and refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at gustavoandante@gmail.com.